Return, Exchange, Repair

Return, Exchange & Repair Policy

Return

Should you have a change of mind within 14 days of purchasing, we are happy to offer a refund, store credit or exchange. Please note our policy does not include sale items or earrings (for hygiene reasons).

Conditions of return items:

Item must be returned in perfect condition with no signs of being worn and in their original packaging.

We do not offer refunds or store credits on sale items or earrings.

Wanting to swap an item? Simply follow the link and lodge an exchange.

Please email: fuwacollections@gmail.com

Warranty Claim follow the link below with your proof of purchase ready.

Exchange

Within 14 days of receiving your order, eligible products will be exchanged for the purchase price. Please contact us if you have any problems with your order. All our earrings and sale items are not eligible for exchange.

Repair

We offer a jewellery repair service, starting form $25. Please contact us for further information.

We offer chain replacement. Please contact us for further information.

Every piece is made to order and leaves our studio in perfect condition. In case it has any defects, we offer a 90-day warranty. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.

This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear include tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.

Postage

Postage will be at the customer's expense. Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.