Warranty

Warranty

All our jewellery is crafted with exceptional attention to detail, whether handmade by skilled artisans or thoughtfully sourced from trusted suppliers. Each piece undergoes thorough quality checks before being sent to you. In the unlikely event of a fault, we offer a 90-day warranty and will provide a repair or exchange after the item has been assessed and confirmed as faulty by our jewellers. Since many of our items are either handmade in Japan or sourced from trusted Japanese suppliers, the time required for exchanges or repairs may vary depending on stock availability. Please note, for hygiene and safety reasons, earrings are not eligible for return or exchange. Additionally, sale items are not eligible for a refund or exchange.

This warranty does not cover neglect, loss of items, chain breakage, and general wear and tear. General wear and tear include tarnishing and fading of gold jewellery.

The warranty is voided if the jewellery has been altered or modified, damaged by accident, misused or discoloured by foreign substances. Please note that contact with foreign substances such as hand sanitiser, cleaning agent, cosmetic products, perfume, and acidic skin types can cause discolouration. Tarnishing and discolourations caused by the above reasons will not be covered under this warranty.